Forms

The Forms group under Paperwork in your dashboard menu lets you build your own forms and collect answers through them — an adoption application for your rescue, a post-visit survey for your clinic, an intake sheet before a grooming appointment, or a checklist your team works through.

There are two halves to it, and they show up as two menu items:

• My Forms — where you write the questions.
• Responses — where you read what people sent back.

There’s also a Template Library — ready-made forms published by United Pet Club that you can adopt instead of starting from scratch.

Use a ready-made form

Open Paperwork → Forms → Template Library. Each card shows what the form is for and whether you can customise it. Search or filter by type, then press Use this form.

You’ll be asked the same two questions as when you publish your own form — a link name, and whether to stay on this version or follow updates. Once you confirm, you go straight to that form’s response inbox, ready to share.

Some templates say “Used as-is, so results stay comparable”. Those can’t be edited on purpose: when everyone collects with the identical questions, the answers can be compared across profiles in a way that’s meaningless if each of us reworded things. Standardised health surveys and exams work this way. Templates marked “You can use it as-is or make your own copy” let you take a copy and edit it as your own form.

Templates are published by United Pet Club, so you won’t see an option to create one unless you’re a platform administrator.

Forms in your customers’ language

Every ready-made template is available in all of the platform’s languages: a person filling it in sees the questions in the language of the page they are on, and their answers reach you exactly as before, because the answer values never change with the language.

Your own forms work the same way once you add a translation. A form is written in one language (the one you author it in); for every other language you can supply the title, section headings, questions, help notes and answer labels. You can add or correct a translation after the form is published, since a translation never changes the questions themselves. Where a translation is missing for a language, that piece falls back to the closest match (a regional variant of the same language first, then English, then your original text), so a partly translated form still renders in full.

Build a form

1. Open Paperwork → Forms → New Form.
2. Name it and pick what it’s for — an application form, a job opening, survey, intake sheet, feedback form, quiz, poll, checklist or exam. The description under each choice explains what it’s best at.
3. Add an optional description. People see this before they start filling it in.
4. Press Create and add questions.

You land in the form builder.

Sections and questions

Every question lives in a section, so add a section first — “About your home”, “Your experience with dogs”. Sections set the order people work through the form and give it some shape.

Then add questions. For each one you choose:

• The question itself, and optional help text shown underneath it.
• The answer type — short text, long text, a number, a date, yes/no, single choice, multiple choice, a dropdown, a scale, a rating, a file upload, an email address, a phone number, an address, and more.
• Choices, if the type needs them. Single choice, multiple choice, dropdown and ranking questions need at least two.
• Whether it’s required — the form can’t be submitted without an answer.

Each question also gets a short reference code, filled in from the wording. That code is what your statistics and exports use to identify the question, so you can change it while you’re drafting, but it’s worth leaving alone once you’re happy.

While the version is a draft you can also rearrange what you’ve added. The arrows on a question move it up or down within its section, and the folder button moves it to the end of another section — handy when a question turns out to belong under a different heading. Ordering is locked together with everything else once you publish.

Collection settings

Further down the builder you can set:

• One response per person — stops the same person answering twice.
• Allow anonymous responses — people can answer without signing in.
• Allow editing after submitting — earlier answers are kept as revisions, never overwritten.

You’ll also see how long responses are kept, and how long an unfinished form waits before it expires.

Publish, then collect

Two separate steps, on purpose.

Publishing locks the questions. Responses are tied to the exact version of the form they were answered against, so once a version is published it can’t be edited — otherwise old answers would quietly end up attached to questions nobody was actually asked. Press Publish when the questions are right.

To change a published form, press Edit as new version. That creates a fresh draft you can edit freely; publish it when you’re ready. Your old responses stay attached to the version they were collected with, and the version dropdown at the top lets you look back at any of them.

Collecting is the second step. Press Start collecting on a published form and choose:

• A link name — the short name used in the form’s shareable address.
• When a new version is published — Keep this version pins people to exactly what you published, and Move to the newest version means they always see your latest.

If the form came from United Pet Club’s shared library, you may also get to choose between using the shared form (it stays in step with the original, and your results can be compared against other people using it) or making your own copy to edit.

You can pause collecting at any time from the Responses list, and resume later.

Hire through a job opening

A job opening is a form like any other — with one extra payoff: once you list it, it appears on your public profile’s Careers page, with an Apply button that leads straight into your form.

1. Create a form and pick Job opening as what it’s for. Name the form after the position — that name is the job title people see on your careers page. The Job Application template in the library gives you a ready starting point (contact details, experience, a resume upload, availability, and the standard acknowledgements); make your own copy and rename it after the role.
2. Publish it and start collecting, like any form.
3. Set where it’s listed — on your profile, or across United Pet Club. An unlisted opening is reachable only by its link. If you set a closing date, that’s shown as the application deadline, and the opening disappears from your careers page once it passes. No closing date reads as “open until filled”.

Your careers page lives at your public profile — visitors see a Careers entry in your profile menu whenever you have at least one listed opening, and it disappears on its own when you have none. Applications land in Paperwork → Forms → Responses like every other form, with the resume attached to the response.

Read the responses

Open Paperwork → Forms → Responses. Each row is a form you’re collecting with; click one to open it.

The Responses tab lists everything submitted, newest first. Filter by status — submitted, still in progress, expired or discarded — and click any row to read that response in full, question by question. Unanswered questions are marked as such rather than left blank. The Came from column says where each response arrived from: A feed post, Email, A shared link, United Pet Club page, Your website and so on.

If a response was submitted against an older version of the form, any answers to questions that no longer exist are still shown, under Answers to earlier questions. Nothing anyone sent you is ever hidden.

The Insights tab summarises the whole set: how many people started, how many finished, your completion rate, the average time to fill it in, and a breakdown per question. Choice questions get a bar for each option; number and scale questions get the average, lowest and highest.

Where answers came from, at the top of Insights, splits the submitted answers by where they arrived from, with a bar each. Pick one source in Show answers from and every number on the tab narrows to it. To share the form, Copy link copies its page; Copy link for an email copies the same page marked as coming from an email, so answers through each link are counted under their own source. Polls, quizzes and events you post in the feed are forms too: their answers show here, under A feed post (Polls, quizzes and events).

Invite people by e-mail

Invite by e-mail, under Where answers came from, sends your form to people by e-mail for you:

1. Type or paste their addresses, separated by commas or new lines: up to 20 at a time.
2. Add a note if you like (We’d love your answer!, up to 300 characters). It goes in the e-mail as you wrote it.
3. Select Send invitations. You see how many went out and how many more you can invite today.

The e-mail comes from United Pet Club, names your profile as the sender and links to the form’s page. People sign in (or create a free account) to answer, and their answers count under Email. Someone you already invited to this form in the last week isn’t sent it again; the dialog lists them under Already invited this week. You can invite up to 100 people a day across all your forms. We keep no list of the addresses you enter and never write to them about anything else.

Put a form on your website

Embed gives you a short piece of code for your own website or blog. Paste it where the form should appear: visitors see the question, the results you show everyone and an Answer on United Pet Club button, which opens the form’s page in a new tab. Their answers count under An embed. The dialog shows a preview of the card first; Copy code copies it. It works on any website served over https.

One thing you’ll notice: a question’s breakdown stays hidden until enough people have answered it. With only two or three responses in, a “which of these applies to you” chart would effectively point at individuals — so the numbers wait until they can’t identify anyone. Open answers aren’t summarised at all; read those in the Responses tab.