Payment receipts

When you pay United Pet Club — for an order, a booking, a plan or its renewal, membership dues, a recovery plan or a donation — we e-mail you a receipt as soon as the payment goes through. It comes from United Pet Club, in your account’s language, and it is the only receipt for that payment.

What the receipt shows

Line	What it means
Amount paid	What was charged to your card, with the currency code. If you chose to pay in your own currency, this is the amount in your currency.
Date paid	The day the payment went through, in your account’s timezone.
Payment method	The card you paid with: its brand and last four digits.
Description	What the payment was for, as your Dashboard shows it (for example Booking deposit).
Paid to	United Pet Club.
Reference	The payment’s reference. It matches the Reference on the payment’s page in your Dashboard. Quote it if you contact us about the payment.

View this payment in your dashboard opens the payment under Dashboard → Finances → Payments, with its full status history and any refunds.

When the payment includes GST/HST

When you paid GST or HST on a United Pet Club fee (see Taxes on United Pet Club fees), the receipt adds:

Line	What it means
Subtotal	The price before tax.
The tax line, for example HST 13%	The tax you paid for your province or territory.
Total	The price plus the tax: what you paid.
GST/HST Reg. No.	United Pet Club’s GST/HST registration number, after the Reference.

The subtotal, tax and total are in the currency the fee is priced in (US dollars). If you chose to pay in your own currency, Amount paid still shows what your card was charged in your currency. A payment with no tax shows none of these lines.

Where the receipt goes

• To your account’s Billing email, when one is set.
• Otherwise to the e-mail address of the profile that owns the account.

To send receipts somewhere else, for example to your bookkeeper, set the Billing email under Account Settings → Account Type → Account details. See Account settings.

Language and date

The receipt is written in your account’s Default language & region and dated in its Default timezone. Both are under Account Settings → Regional Defaults. These are the account’s defaults, so a language you picked only for yourself doesn’t change the receipt.

If the account has no default timezone, the date is in UTC. A payment made late in the evening in North America can then show the next day’s date.

Payments that send a different confirmation

A few payments already send you an e-mail that states what you paid, so they don’t send this receipt as well:

Payment	What you get instead
Your platform fees, taken from your card on file or paid with Pay now	The e-mail saying your platform fees for the period are settled, with the amount. See Fees.
A deposit on an animal listing	The e-mail confirming your deposit and reserving the animal. See Protected deposits.
A donation made without signing in	The donation receipt, with the link to add the gift to an account later.

Monthly donations

Each monthly payment of a recurring donation you set up while signed in sends this receipt, with the description Monthly donation to and the organization’s name. A recurring donation made without signing in sends the donation receipt each month instead. See Recurring gifts.

If a receipt doesn’t arrive

1. Look in your spam or junk folder for a message from United Pet Club.
2. Open Dashboard → Finances → Payments and check the payment is there and went through. A checkout you closed before paying isn’t a payment, so it has no receipt.
3. Check where the receipt was sent: the account’s Billing email, or if that is empty, the e-mail address of the profile that owns the account.
4. Still nothing? Use our contact form and include the payment’s Reference from the Payments page.

Note

The receipt is a record of your payment. It isn’t a tax invoice. For a plan, the invoice is under Account → Subscriptions. See Billing & plans.