Billing & plans

Your plan is what you pay United Pet Club for, on top of everything that is free. This page covers the plans and add-ons on sale, how billing works, and how to change or cancel.

Storage is not part of a plan

Since 28 September 2026 no plan includes storage. Every profile gets 200 MB free, whatever its plan, and more space is a separate add-on. See Storage space.

What’s on sale

You don’t need a plan to use United Pet Club. Registering your pets and their IDs, litter records, your profile, blog posts and the directory are free. You pay only for the things below, and you can buy each one on its own:

What	For	Billed	Learn more
Pet Care Plus	Pet owners: recall alerts for every pet you own, and Complete recovery cover for up to 3 of your pets	Monthly, yearly, or 5 years at once	Pet Care Plus
Pro	Service businesses (groomers, trainers, sitters, kennels and catteries) that want a fixed monthly bill instead of the Commission on each booking	Monthly or yearly, per location and vehicle	Pro plan and add-ons
Recovery plans (Plus, Deluxe, Complete)	One pet ID: how a finder reaches you, and who is alerted when your pet goes missing	One payment that covers the pet for life	Pet IDs: recovery plans
Support plans	Businesses that want help setting things up	Monthly or yearly	Help and support
Add-ons and credit packs	One thing you need more of: a Litter Pass, contracts, text messages, storage, Audience Insights Pro, and more	Once, or monthly or yearly for an add-on	Pro plan and add-ons, Litters and the Litter Pass, Audience Insights

Pet Care Plus, the support plans and the add-ons sit next to whatever else you have. Buying one never ends another.

The Family, Breeder Pro and Rescue plans were retired on 12 October 2026

The Family plans (Free, Essential, Plus and Deluxe), the Breeder Pro plans (2, 6, 15 and 50) and the Rescue plans (Rescue Free and Rescue Plus) are no longer sold. They don’t appear in the upgrade window, on the pricing page or in the gift window any more.

If you had one of them:

• Your subscription ended. It shows under Past subscriptions in Account → Subscriptions, and we won’t charge you for it again.
• Time you had paid for and not used came back to you as credit on your United Pet Club balance. You get the usual Refund issued e-mail with the amount. Credit pays your platform fees first, and anything left is paid out to you (see Getting a refund). A plan someone gave you as a gift, or one you paid for through the App Store or Google Play, has no credit to return.
• What the plan gave you stopped with it. Things you bought yourself stay yours: Litter Passes, contract packs, storage, text messages and the other add-ons.
• What those plans used to include is free or sold on its own now. Litters are free to register and a Litter Pass covers each litter you sell. Contracts come in credit packs. Business and organization profiles see page counts in Audience Insights free.

Paid through the App Store or Google Play? The store may keep charging until you cancel there: open your phone’s subscription settings and cancel it. If you were charged after your plan ended, ask us through Contact support.

Note

Prices are in US dollars. The exact price and what each plan includes are always shown before you confirm, and the public pricing page shows every price.

GST/HST for Canadian customers

If the profile you pay as is in Canada, GST or HST is added on top of these prices at checkout: GST 5%, or HST 13–15% in Ontario and the Atlantic provinces. Customers outside Canada pay no tax on plans. See Taxes on United Pet Club fees.

Monthly or yearly

Most plans and add-ons can be billed monthly or yearly; paying yearly works out cheaper than twelve monthly payments. Some are sold one way only: Audience Insights Pro is yearly only, so the upgrade window opens on Annual for it. You choose the cadence when you subscribe. Changing it on the same plan isn’t available yet; you can move to another plan and pick its monthly or yearly price (see Changing your plan).

Upgrading from anywhere

You don’t need to come to this page to upgrade. The Upgrade button in the Dashboard’s top bar — and the prompt you see when you run out of something you buy, such as Litter Passes or contracts, mid-task — opens the same upgrade window wherever you are. (Limits on listings, breeds, litters and blog posts are not plan limits and never open it: see Limits on listings, breeds, litters and posts.)

• Plans shows the catalogue with a Monthly / Annual toggle and your current plan marked. Pick one and pay right there — card entry happens inside the window, and your bank’s approval step (3-D Secure), if any, appears in the same place.
• Buy credits is the alternative when you only need more of one thing — say a pack of contracts — without changing plan. Credits are a one-time purchase in pack sizes, they don’t renew, and your plan stays as it is.

Plans and credits you buy here belong to the account that owns the profile you’re acting as. For a business profile that’s the business’s account, even if you signed in with your personal one, so the purchase shows up in the business’s billing.

Once the payment is confirmed the upgrade applies by itself — usually within a few seconds. You can close the window while it’s confirming; the upgrade still completes. Moving to a new plan replaces your old one automatically, so you’re never billed for two plans at once.

Already on a paid plan? The window shows what the move costs before you pay: a bigger plan starts today and costs its price minus a credit for the days left on your current plan, and a cheaper plan waits for your renewal date. See Changing your plan.

Note

The plan only changes once the payment is confirmed by the payment provider, not the moment your card is submitted. If you paid but still see the old plan after a minute, refresh the page before trying again — don’t pay twice.

Managing your subscription

Open Account → Subscriptions to see your current plan and its renewal date. You can:

• Upgrade or downgrade — move to another plan in the same or a different family, from the Upgrade button in the Dashboard’s top bar. Upgrades take effect right away, with a credit for the days left on your current plan; downgrades apply at your next renewal so you keep what you’ve paid for until then. See Changing your plan.
• Switch billing cadence — not available on the same plan yet. Move to another plan and choose its monthly or yearly price.
• Change the card that pays for it — from Plan payments under Account → Billing → Funding sources: change the card, add backup cards, or pay a failed payment now. See Paying for your plan.
• Pause — stop the plan for a while without cancelling it. The pause starts at the end of the period you’ve already paid for, and you aren’t charged while it’s paused. See Pausing your plan.
• Cancel — stop the subscription. You keep your paid features until the end of the period you’ve already paid for; then they stop, and everything free stays as it is. You won’t be charged again.
• Get a refund — within 14 days of a payment you can refund a plan, membership or add-on yourself; the subscription ends right away. After that you can ask us. See Getting a refund.

Note

Everything free on United Pet Club stays free without a plan, including after you cancel a paid plan. (Until 12 October 2026 a Family Free plan stood for that baseline; it was retired with the other Family plans.)

Pausing your plan

Pausing stops a paid plan for a while without cancelling it. You keep everything you’ve paid for: the pause starts at the end of the current period, on your renewal date.

1. Open Account → Subscriptions.
2. On the plan, open the ⋯ menu and select Pause.

What you’ll see: “Your plan pauses on , when the period you paid for ends. You won’t be charged while it’s paused.” Until that date nothing changes. Your plan and its features stay on, and the plan reads Pauses instead of renewing.

On that date we don’t charge you. The plan shows Paused, and its paid features are off until you resume it.

To resume:

1. Open Account → Subscriptions.
2. On the paused plan, open the ⋯ menu and select Resume.

Your features come back right away. We charge the plan that day, and it renews a month (or a year) from that day. The time it was paused is never charged.

Changed your mind before the pause starts? Select Don’t pause in the same menu. Your plan renews as usual.

Good to know:

• Pause needs auto-renew on. With auto-renew off, your plan ends on its date anyway, so there’s nothing to pause.
• A plan with nothing paid ahead (a free plan, or one already due for renewal) pauses right away.
• Add-ons are separate. Pausing your plan doesn’t pause them; each has its own ⋯ menu.
• Pro: while Pro is paused, your service bookings pay the usual Commission again. See Pro plan and add-ons.
• Cancelling a paused plan ends it, since the period you paid for is already over, and you won’t be charged again. If the pause hasn’t started yet, Cancel at term end keeps your plan until the renewal date, as usual.
• Moving to another plan while yours is paused starts the new plan right away and replaces the paused one. There’s no credit for the paused plan, because the period you paid for is already over.

Renewals

Paid plans and add-ons renew automatically at the end of each period (every month or every year), on the card you paid with. The payment window saves that card for the renewals when you buy. If that card is declined, any backup cards you added to the plan are tried in order, and failed payments are tried again for a while before the plan is cancelled. See Paying for your plan. For a profile in Canada, each renewal includes GST/HST, including on plans you bought before the tax started: they pay it from their next renewal.

We e-mail you before every renewal (7 days ahead for a yearly plan, 3 for a monthly one), when a plan is about to end or has no card, and after a payment fails. See E-mails about your plan.

• No card saved on a plan? It doesn’t renew. It ends at the end of the period you’ve paid for, and its paid features stop then. You keep everything you paid for until that date. This can happen to a plan bought before automatic renewals existed.
• Auto-renew turned off? Same thing: the plan runs to the end of the paid period, then ends.
• Cancelled at the end of the period? The plan stays until that date, then ends. It is never charged again.

Tip

To keep a plan that has no card, add one before its end date: select Add a card on that plan under Account → Billing → Funding sources → Plan payments. See Add a card to a plan that has none.

Invoices

Each payment produces an invoice you can view and download from Account → Subscriptions. Invoices show the plan, the period covered, the amount, and any discount applied.

Payments

Dashboard → Finances → Payments lists every charge you actually made — a membership upgrade, an order, a subscription renewal — with what it was for, the date, the amount and whether it settled. Open a row to see the full status history and any refunds. Each payment that goes through also sends you a receipt by e-mail — see Payment receipts.

A checkout you opened but never completed is not a payment and does not appear here. Neither do donations other people make to your profile — those are money you receive, not money you paid.