Working as a designer
When a business gives you the Designer role on its team, and that is your only role there, you help with its content, website and branding. You write, design, translate and publish, much like the owner does. The business itself (sales, orders, payouts, prices and stock, billing, the team and the profile’s settings) stays with the people who run it.
Switch to the business in the profile switcher. The Dashboard opens on a page made for designers: a welcome line, You’re a designer on this profile. Pick where to work., a Designer badge, and a card for each place you can work:
| Card | What it opens |
|---|---|
| Blog posts | Write, edit and publish posts. |
| New post | Start a post from scratch or with the AI writer. |
| Blog categories | Organize posts and set category covers. |
| Website | Edit the pages, the look and publish changes. |
| Brand kits | Logos, colors, fonts and the brand’s voice. |
| Design library | Templates and designs to reuse. |
| Read and answer the mailboxes shared with you. | |
| Media library | Upload, organize and edit your images. |
| Profile photos | The header photo and the profile photo. |
| Products | Product names, descriptions and photos. |
| Forms | Sign-up and contact forms. |
| Short links | Short links and QR codes to share. |
The sidebar shows the same places and nothing else. On a phone, the tab bar holds Home, Blog posts, Website and Email, and More has the rest. There is no notification bell, search or ads for you here: the business’s notifications are about its orders, payouts and customers.
What you can do
Section titled “What you can do”| Area | You can | Stays with the business |
|---|---|---|
| Blog posts | Create, write, translate, publish, unpublish and delete posts; use the AI writer; manage categories, their descriptions and covers. Works as described in Blogs. | Paid placements and the ads on the public blog |
| Website | Edit every page and the extra pages (add, change, delete), the theme, sections and default language; preview; publish and unpublish. See Your website. | Creating a website and changing its template (both start where the setup fee is paid), the address, your own domain, the setup fee, and whether the site shows prices and takes bookings |
| Brand kits | Logos, colours, fonts, the brand’s voice and boilerplate; publish a kit; create a new one. | Nothing |
| Design library | Browse, save and make designs and templates for the business. | Nothing |
| Read the mailboxes shared with you, reply, forward, write new messages, mark read or flagged, archive, move, mark as spam, delete and sync. See Email. | Connecting a mailbox, its settings, who it’s shared with, reconnecting and removing it | |
| Products | A product’s copy in each language (name, short description, tagline, keywords, search fields, feature bullets) and its photos. | Prices, stock, creating products, the product’s definition and brand, its options, regions, shipping and publishing |
| Forms | Build forms and new versions: sections, questions, their order, translations; publish a form, put it on the business’s pages, pause it. See Forms. | The responses (they hold people’s personal details), analytics, answer keys, rewards, archiving |
| Short links | Create, change and delete short links and see their clicks and QR codes. See Short links. | The UPC.pet page itself |
| Media and profile photos | Upload, organize and edit the media library; change the header photo, the profile photo and portfolio photos. | Buying more storage |
| AI writing tools | Use them in posts, pages and the website. | They use the business’s RetrieverAI credits; when those run out, ask the owner to add more |
Social posts can be written, scheduled and published for the business’s connected channels too, but the Dashboard has no screen for that yet.
What stays closed
Section titled “What stays closed”Sales, orders, payouts, prices and stock, billing and plans, the team and invitations, the profile’s settings and personal details, analytics, prospects and audience, ads, and reports of abuse. These screens don’t appear in your sidebar, and opening one by its address shows a refusal page instead (see If something went wrong).
The website
Section titled “The website”Website opens the website overview: the template, the theme, Preview, Publish and Unpublish. The website editor and Website → Pages work as they do for the owner: you can add a page, change any page and delete one, and Publish puts your changes live.
What you don’t see there: the setup fee, Change template, Domain, the address change, the Partner upgrade notes, and the switches for showing prices and taking bookings. Those are the owner’s business decisions; if you change them some other way, the website keeps the owner’s settings.
If the business has no website yet, you can read what a website offers but not create one: creating a website owes the setup fee. Ask the owner to create it, then build it out together.
Product copy and photos
Section titled “Product copy and photos”Open Products. You see a simple list with a search box; pick a product. It opens with two tabs:
- Overview shows the product and an SEO & copy card. Edit SEO & copy lets you change the name, tagline, short description, search fields and feature bullets for the language you’re viewing.
- Photos works as described on Product photos.
A note at the top, You’re working as a designer., reminds you that selling the product (prices, stock, shipping, regions, publishing) stays with the business.
Email shows the mailboxes you can see: the ones shared with everyone on the profile, the ones shared with you or with your role, and your own private ones. You read, answer and file mail exactly as the owner does. The Accounts button, the link to connect a mailbox and the “needs attention” link to fix a mailbox are not shown to you: the person who connected a mailbox looks after it.
When your changes appear
Section titled “When your changes appear”You publish your own work now, so it follows the same rules as the owner’s:
| Where | When visitors see your change |
|---|---|
| A blog post | When you publish it. Editing a published post’s text puts that language back to draft until it’s published again, as for the owner. |
| The website | When you click Publish in the website editor. |
| An extra website page | As soon as you save it, when the page is published. |
| A product’s copy or photos, profile photos, category covers, a published brand kit | As soon as you save. |
If something went wrong
Section titled “If something went wrong”- A page says This area isn’t open to designers, with Go to designer home: the screen you opened belongs to the people who run the business (sales, billing, the team or settings). Go to designer home takes you back.
- A message says Designers can’t use this part of the account. Something you tried reaches outside a designer’s work. Ask the owner to do it.
- The AI writer stops working: the business has used up its RetrieverAI credits. Ask the owner to add more.
- An upload fails because the storage is full: the business has used up its storage space. Ask the owner to add more; designers aren’t offered the upgrade.
- You don’t see a mailbox you expected: it isn’t shared with you. Ask the person who connected it.
- You see the full Dashboard instead: you hold another role on this business besides Designer, so you work with that role’s access. Ask the owner if that isn’t intended.
- Your new role doesn’t show yet: roles reach your session within the hour. Switch to the business again, or sign out and back in, to pick it up straight away.