Pro Assign

Pro Assign lets a professional register a pet’s identifier on the client’s behalf. You do it at the table, the moment the chip goes in: the identifier becomes recoverable right away — a finder who scans it reaches you until the owner takes it over — and the owner can claim it whenever they sign up. Nothing about the client has to exist on United Pet Club first.

Pro Assign is for veterinary clinics and shelters or rescues only: a profile needs the Veterinary practice or Shelter or rescue specialization. Breeders, groomers, trainers, pet carers and individual vets or vet techs can’t use it. If you see it greyed out on a clinic or shelter profile, add the specialization to the profile. No plan is needed.

Identifiers a breeder, groomer or trainer registered before this rule are still listed for them, and their clients can still claim them.

What you can register

• Microchip — a 15-digit ISO number, or a 9–10-digit legacy (AVID / FDX-A) number.
• Tag — a UPC tag or any other-brand collar tag.
• Tattoo — an ear or inner-thigh tattoo.

Pet passports are not registered here — the owner registers their own under Pet ID → Register. Passports a professional registered before are still listed and still open normally.

A number that is already registered to an animal on United Pet Club, or already has an open professional registration, cannot be registered again — the wizard tells you which.

Registering an identifier

Open Pro Assign → New registration. The wizard has five steps.

1. The identifier

Pick the kind and type the number as printed or scanned. We check it live against the registry.

A microchip or tag number can’t be changed once it is registered, so you type it twice: under Re-type the ID, enter it again from the chip card, the tag or the scanner. Spaces and capital letters don’t matter, but you can’t paste into the second box. Continue stays greyed out until the two entries match. Tattoos are typed once.

2. The owner

The client comes before the animal, so that a client who is already on United Pet Club brings their pets with them into the next step. Two tabs:

• Not on UPC — capture the client: their name, phone number and email address (both required), and their address. Start typing the address and pick a Google suggestion: the street, city, province / state, postal code and country fill in underneath and stay editable (correct a unit number, add a missing postal code, pick another province from the list). The address is stored with the registration so a found pet has somewhere to go home to. We also check the email and the phone as you type them. When a United Pet Club member uses one of them you see A UPC member uses this email or phone: we never show you who it is. Register as usual; the member sees the registration in their own dashboard and approves it. You can check a limited number of new client contacts each day; when you reach the limit you are told so, and you can still register the client by their contact.
• On UPC — find the client by their @handle and pick them from the result. To register a client by email or phone, use the Not on UPC tab.

A client with a profile is asked to approve the registration from their own dashboard (Pet IDs → Claim from a professional). No claim code is needed. They are told by email and in the app, with a link that opens Add Pet on your registration: when you described an animal that is not on United Pet Club yet, they create the pet from what you entered and approve in one step (see Pet ID). Until they approve, a scan still reaches you. If they decline, the registration stays with you: correct it, void it, or re-issue a claim code for them. A captured client gets a one-time claim code instead.

3. The animal (optional)

Pick one of the client’s pets, describe an animal that is not registered yet, or skip this for now.

• On UPC — opens on their pets: everything that client owns on United Pet Club, with a filter box for a long list. You can also reach an animal by its UPC code, or from a litter (their own litters, or one named by the litter code the breeder gave your client — then pick the right puppy or kitten from the litter’s offspring). An animal that turns out to belong to a different profile is refused, so a registration can never be pointed at the wrong client: go back and name that owner instead. Only the animal’s owner links a chip to it, so the pet is linked when your client approves the registration, not before.
• Not on UPC yet — enter the call name (required), the species (required), and optionally the breed, sex, local name, pedigree name, date of birth and colour. This is what a finder sees when the identifier is scanned, so make the call name recognisable.
• Skip for now — no animal is recorded with the registration. The identifier is recoverable all the same (a scan still reaches you or the client), and the client links their pet when they claim it. Use this when the animal is not in front of you or the client wants to set it up themselves.

If the client has no United Pet Club profile yet they own nothing here, so this step goes straight to Not on UPC yet — the animal becomes theirs when they claim the registration.

4. Your records

All optional: your own reference number (patient, file or invoice number — it is shown in your list so you can map the registration to your own system), the date the identifier was implanted or applied, the implant site, a note, and how long the client’s claim code stays valid (a year by default; the identifier stays recoverable regardless).

The implant site is where the identifier was implanted or applied. Pick it one of two ways:

• UPC member — the clinic, shelter or practitioner is on United Pet Club: type a name or @handle and pick from the suggestions, or open the browse button to search by profile kind. The registration links to that profile.
• Place — any place: start typing the clinic’s name or its address and pick a Google suggestion. The place name, street, city, province / state, postal code and country fill in underneath and stay editable, exactly like the client’s address on the owner step; the map position is stored with the registration too.

Only the tab in front is saved. The site is shown on the review step and on the registration’s detail page.

Leave Reach the owner through your practice on unless the client asked not to be contacted via you: while the registration is unclaimed, a finder’s message about the identifier is relayed to your practice.

Microchips and tags need a paid recovery plan. When you type a microchip or tag number, the wizard checks whether a paid recovery plan already covers it:

• Prepaid plan included, nothing to pay. A plan was already bought for this ID, or the pet it is on already has a paid plan for this ID or for the whole pet. You go straight on.
• No prepaid plan. A Plan step appears next: choose Plus, Deluxe or Complete, and you pay for it on the review step (Pay & register). The free tier can’t be chosen here. The plan stays attached to the ID and starts the moment your client’s pet is linked to it.
• The recovery plan on this ID cannot be verified right now. Wait a moment and try again. You are never asked to pay while the check is unavailable.

Tattoos and passports need no plan. Once the client claims the ID they can change its plan from their own Pet IDs page.

5. Review and confirm

Check the summary with your client, then Register. A confirmation dialog reminds you to confirm the identifier, the owner and the animal with the client first. For a microchip or tag you also tick that the number shown is the true number of the ID and that you understand it can’t be changed after registration. Yes, register (or Yes, pay & register) stays greyed out until you do.

The claim code

When the owner had no profile, the wizard shows a one-time claim code (for example PA-7QF3-9XKD). It is shown once — copy or print it and hand it to your client. They claim the identifier after signing in, from Pet IDs → Claim from a professional.

If the code is lost, open the registration from Pro Assign → Registrations and choose Re-issue code: a fresh code replaces the old one and re-opens the claim window. Five wrong attempts lock a registration; re-issuing unlocks it.

Clients who sign up with the same verified email or phone number you captured don’t even need the code: the dashboard reminds them that you registered an identifier for them, and they can claim it with one click.

Your registrations

Pro Assign → Registrations lists what you (or your organisation) registered — waiting for the owner, or everything — with the identifier, the animal, the owner, your reference number and the status. Waiting for owner approval means the client you named has not answered yet, and Declined by owner means they said it is not theirs (the detail shows when, and their reason if they gave one). Open a row to see the full record, re-issue a code, or void a registration that was a mistake (the identifier goes back to unregistered and the code stops working).

Privacy

The client’s name, phone, email and your notes are visible only to you (and your organisation), to the client once they claim, and to platform staff. Anyone else looking up the identifier sees that it is registered and — if you allowed it — a way to reach your practice through the platform’s relay; never the client’s contact details.